Shipping policy
Shipping Info
TO CONTACT US: rocnroljunkie@gmail.com or 815/ 214-9535
Turnaround Times
Most items will leave our warehouse in 1-3 business days. This does not include Holidays.
Please note: TURNAROUND TIME MAY INCREASE DURING SPECIAL PROMOTIONS AND SALES AND DURING BLACK FRIDAY/CYBER MONDAY WEEKEND.
***Please note: During this time (global pandemic), we cannot guarantee delivery times and shipping times may be delayed. Please contact the carrier of your package directly so they may help you.
Shipping Time
Ship time is Quoted by the Carrier and is the Average Time in which the package should arrive. These times are not guaranteed and Rocnroljunkie.com has no control over delivery time. Problems with shipping time should be directed to the carrier directly.
International Shipments
Customs fees, tariffs, VAT taxes, etc. can and may be levied against international packages. We have no control over these charges, as they are subject to customs review and practices. Regretfully, we cannot mark outgoing shipments in a way that will attempt to prevent these charges, as doing so is unlawful.
Once international packages ship, we are no ability to control the carrier and their shipping times. All shipping times are estimates and not guaranteed. Sometimes delays do happen.
Lost or Damaged Packages
Once the package leaves our warehouse we are at the mercy of USPS and/or FedEx. Customers who have delivery issues should contact the carrier and refer to the tracking # to locate their shipment or file a claim.